I’m sure that those who read my posts regularly will be quite sick of my problems with Domain.Com. Fortunately those are over now.
I am left with the uncertainty of how to proceed. On the one hand I am tempted to rant and rave about how they stuffed me around for around 9 months such that I didn’t use my website, and how the preceding 4 months or so of web service from them was so horrid that it was actually beneficial for me not to promote my website, asking everyone to spread the word and so on. The upshot of this may be that it will hurt their site, but on average I suspect that it won’t.
Or I can just quietly be happy that I have now moved web hosts and say nothing. The upshot of this is that many people who do read what I write will not be prompted to inform people who read them about the problems, and thus they could fall into similar difficulties to mine.
Both of these are extremes and I have a policy of skepticism when it comes to extremes. They are generally wrong. At the crux the decision is between asking people to publicise my difficulties, much like Steve Mann, with the cyber eye publicised his troubles with MacDonald’s in France (http://io9.com/5927345/mcdonalds-staff-say-they-never-touched-the-cyborg-professor-despite-a-new-photo-that-clearly-shows-they-did), or to just let it go.
I am not one to let things go. However I am also very careful not to act in anger. Anger is an emotion that informs you of a problem. It can be a motivator for doing something about that problem, however without careful dispassionate reason, anger can motivate one to do stupid things.
So I should look at the 6 Steps to Problem Solving.
First, Analyse what I feel.
Joy – I feel much happier now that I have a new web host.
Anger – I have residual anger for the indifference demonstrated to me by Domain.Com when i was asking for help to my situation. I felt a lot of anger when I was forced to ring the United States of America from Australia on my mobile in the middle of the night to get any progress and finally got a solution after 1 hour and 40 minutes. I am angry that I was not granted a full refund for a web host that was, for the most part, useless.
Guilt – I have some foreshadowed guilt for those who may find similar experiences if I don’t expend resources trying to warn people.
Pain – I have foreshadowed sympathetic pain for anyone else in this situatin
Second, Analyse the problem
I am no longer using Domain.com to host my website. Therefore this part of the problem is solved.
I am quite happy with my new web host. I am experiencing my web site as I feel it should have happened in the first place.
What I am not sure about is whether to pursue Domain.Com further.
I am aware that directly appealing to them is a waste of time, since they did not respond to any of my electronic attempts to communicate – their case management system, their twitter handle, emails and appeals to facebook and google+ – and only responded to a phone call which cost me per minute I talked to them, with not sufficient monetary recompense for the effort. What I did gain from that experience was control of my domain again, which I feel was worth it. I do not feel that I would gain further by speaking to them more.
So the pursuit would be in the form of either vengeance as a reaction to anger, or an attempt to pre-empt feelings of responsibility for others who have a similar experience with them. Both of these reasons, while feeling right, are logically wrong.
Third, Make a Plan
I do not need to act against Domain.Com as the matter is over. The gains I would get from further action are less than the expensive I would incur to achieve them.
So instead I should complete updating my websites, and the begin promoting them again.
Fourth, Implement the Plan
I am partway through updating the websites. I have:
– Rescued most of my blog for http://jomida.com
– Reconfigured the pages to decrease web browser incompatibility and take advantage of new features of the web hosting platform (mostly)
– Add a new sub domain http://pyro-panther.jomida.com for the entertainment hobby/business I have
– Transfer http://fencewest.jomida.com
Fifth, Evaluate the solution
Too early to do this yet
Six, Reinforce the solution
Too early to do this too!